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Cancellation Policy

 

Thank you for purchasing children's bookcases, study desk and chair sets, and table and chair sets from Cosyvalente (hereinafter referred to as "we" or "us"). We are committed to providing you with a high-quality online shopping experience. Please read the following cancellation policy carefully.

Order Cancellation Conditions

To ensure your order is processed efficiently, we have established specific timeframes for cancellations:

  • Within 48 Hours (Unshipped): If you wish to cancel your order within 48 hours of placing it and the items have not yet been shipped, you may cancel the order directly. We will process a full refund.
  • Over 48 Hours or Shipped: If 48 hours have passed since the order was placed, or if the order has already been dispatched (regardless of the time elapsed), we cannot accept a direct cancellation request. In this case, please wait for the logistics carrier to deliver the items to your address. Once received, you may contact us to initiate a return in accordance with our Return and Refund Policy. For more details, please refer to our Return and Refund Policy page.

Order Cancellation Process

If your order meets the cancellation conditions mentioned above, please follow these steps:

  • Contact Us: Please contact our customer service team via email at info@cosyvalente.com or by calling +1 (646) 255-2544.

  • Provide Information: In your request, please clearly provide your Order Number and valid payment proof (such as a transaction receipt or confirmation email) so we can locate your order quickly.

  • Processing: Our customer service team will review and process your application immediately upon receipt. We will notify you of the result and arrange the refund procedures as soon as the cancellation is approved.

Refund Instructions

  • Refund Method: Once the cancellation is confirmed (or the return is verified for shipped orders), the refund will be credited back to the original bank card account (Visa or MasterCard) used for the purchase. We do not refund to alternative payment methods or third-party accounts.

  • Processing Time: Depending on the processing efficiency of different card-issuing banks, we estimate that the refund will arrive in your account within 1-5 business days.

  • Overdue Refunds: If you have not received your refund after 5 business days, please contact us immediately, and we will assist you in tracking the transaction.

Order Modifications

If you need to modify the shipping address or the specific items in your order (e.g., changing the model of a desk or chair), please contact us within 48 hours of placing the order.

  • Requests made within 48 hours for unshipped orders will be accommodated free of charge.

  • We cannot modify order details if the order has been shipped or if the request is made after 48 hours. In such cases, the original order will proceed, and you may need to follow the return process upon receipt.

Duplicate Orders

If you accidentally placed duplicate orders for the same items, please contact our customer service team immediately. We will prioritize the cancellation of the duplicate order to prevent unnecessary shipping, provided the request is made before the items are dispatched.

Data Privacy During Cancellation

We respect your privacy. All personal information and payment details provided during the cancellation and refund process will be handled strictly in accordance with applicable privacy laws and our Privacy Policy. We use this data solely for the purpose of verifying the order and processing the refund.

Contact Us

If you have any questions regarding this policy or need assistance, please contact us using the details below:

Address: 29 VARSITY BLVD, SETAUKET, NY 11733, United States
Phone: +1 (646) 255-2544
Email: info@cosyvalente.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)