Payment Methods

 

At Cosyvalente (hereinafter referred to as "we" or "us"), we are committed to providing a secure and convenient shopping experience for our customers looking for children's bookcases, study table and chair sets, and other furniture. This policy outlines how payments are processed, secured, and managed on our online store.

Credit Card Payment Process
We currently accept credit card payments, including Visa and MasterCard. All transactions are processed online to ensure efficiency.

• Process Initiation
  When you are ready to purchase your selected furniture items, proceed to the checkout page. Select "Credit Card" as your payment method. You will be required to enter your card details, including the card number, expiration date, and security code (CVV), in the designated fields. Please ensure the billing information matches the details on file with your card issuer.

• Payment Confirmation
  Once you submit your payment, the transaction is sent for authorization. Upon successful authorization, funds will be reserved or deducted from your account, and you will receive an immediate on-screen confirmation. An order confirmation email containing the payment details and order summary will be sent to the email address provided.

Security and Data Protection
We take the security of your financial information seriously and implement strict measures to protect your data.

• Credit Card Security
  All credit card transactions are processed using secure encryption technology. We utilize Secure Socket Layer (SSL) technology to encrypt your personal and financial information during transmission. We do not store your full credit card numbers on our servers; they are securely transmitted directly to the payment gateway provider.

• Our Privacy Policy
  We respect your privacy. The payment information collected is used solely for the purpose of processing your order and preventing fraud. We do not sell, rent, or share your financial details with unauthorized parties. All data handling complies with applicable privacy standards to ensure your information remains confidential.

Dispute Resolution
We aim to resolve any payment-related concerns amicably and efficiently.

• Resolution Services
  If you recognize a transaction on your statement that you do not recall or if there is an issue with the amount charged, please contact us immediately. We will investigate the matter and work towards a resolution, such as a refund or adjustment, within a reasonable timeframe.

• Additional Help
  If we are unable to resolve a billing dispute to your satisfaction, you may contact your credit card issuer to initiate an inquiry. However, we encourage you to reach out to our support team first, as most issues can be resolved directly and quickly.

Communication and Support
We believe in transparent communication regarding your payment status.

Information Updates
We will keep you informed throughout the payment process. If a transaction is declined or requires further verification, we will notify you via the email address provided at checkout. Please ensure your contact information is accurate so you do not miss important updates regarding your order status.

Transaction Currency
All product prices and payments on our online store are displayed and processed in the currency indicated at the checkout. Please be aware that if your credit card is issued in a different currency, your card issuer may apply a conversion rate or fee, which is beyond our control.

Goods and Services Tax (GST)
For customers in Australia, applicable Goods and Services Tax (GST) is included in the final price unless stated otherwise. The total amount payable, including any taxes, will be clearly displayed before you confirm your payment.

Contact Information
If you have any questions regarding these payment methods, please contact us:

Address: 29 VARSITY BLVD, SETAUKET, NY 11733, United States
Phone: +1 (646) 255-2544
Email: info@cosyvalente.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)